About Us

Our Story

There’s something different about TEENacity. You feel it when you walk through the door. It’s the structure. It’s the warmth. It’s the moment when a young person realizes this space was designed for them.

TEENacity is not a traditional placement option. We believe that when youth are given consistency, compassion, and a voice, they begin to rebuild trust—in others and in themselves. That’s why we focus on tailored programming, culturally responsive practices, and a staff team that shows up with purpose every day.

We’re not a program that was built around a policy.
We’re a community that was built around people.

At Teenacity, we don’t just care for youth—we listen, we include, and we build with them. Our staff are trauma-informed, culturally responsive, and above all, consistent. Our turnover rate is low because our values are high. We’re a for-profit agency that operates with a not-for-profit heart—because when you do right by people, the rest follows.

Our Journey

Before launching TEENacity, the Director held progressive leadership roles including Director of Operations, Director of Service, Service & Training Coordinator, Area Manager and support roles such as Crisis Line Worker, Direct Support Worker (Developmental Sector) and Residential Support Counsellor (VAW Sector).

This experience translates into a program model that balances structure with flexibility, clinical oversight with warmth, and policy adherence with lived compassion. The Director’s systems-level insight means she understands how to design homes that minimize critical incidents, stabilize high-risk youth, and reduce staff turnover. Her frontline experience means she knows how to make young people feel seen, safe, and heard.

At TEENacity, these strengths are not aspirational—they are operational. They guide everything from staffing models to transition planning. Placement agencies trust Paula because she understands what’s at stake: the wellbeing of the youth, the accountability of the agency, and the importance of getting it right the first time.

Challenging Systemic Racism, Colonialism, and All Forms of Oppression

1. Our Commitment

At TEENacity Inc., we know that oppression is embedded in systems—not just in attitudes or actions. As a community-driven organization supporting youth, we commit to identifying, disrupting, and transforming the structures that perpetuate systemic racism, anti-Blackness, anti-Indigenous colonial violence, transphobia, ableism, and all forms of marginalization.

This is not a one-time statement—it is an ongoing practice rooted in accountability, education, and action.

2. Guiding Principles
  • Anti-Racism: We actively name and challenge racism at the interpersonal, institutional, and structural levels.

  • Decolonization: We resist colonial harm and uplift Indigenous sovereignty, knowledge, and land rights.

  • Intersectionality: We recognize how systems of oppression overlap—race, gender, ability, class, sexuality—and respond accordingly.

  • Youth Voice: Youth are not passive recipients—they are collaborators in system change.

  • Accountability Over Optics: We choose meaningful action over performative allyship.

3. Strategic Priorities
A. Policy Transformation
  • Embed anti-racism, anti-oppression, and gender inclusion into all TEENacity policies, procedures, and handbooks.

  • Conduct an annual equity audit of all organizational policies and forms.

  • Ensure policies reflect gender-inclusive language, racial justice frameworks, and disability inclusion.

B. Hiring, Staffing, and Leadership
  • Implement equity-based hiring practices, including:

    • Barrier-free application processes

    • Targeted outreach to Black, Indigenous, racialized, trans, and disabled candidates

    • Diverse hiring panels with anti-bias training

  • Create leadership pipelines for racialized and equity-deserving staff.

  • Offer equity-based mentorship, particularly for BIPOC and 2SLGBTQ+ employees.

C. Youth Empowerment and Voice
  • Include youth perspectives in hiring panels, program design, and incident debriefs.

  • Embed culturally relevant programming, gender-diverse activities, and youth-led sessions in daily life.

D. Education and Training

All staff, volunteers, and leadership will receive:

  • Mandatory anti-racism and decolonization training at onboarding and annually thereafter

  • Training on:

    • Anti-Black racism and Indigenous sovereignty

    • Trans and gender-diverse inclusion

    • Challenging white supremacy and unconscious bias

    • Accessible and neurodivergent-friendly practices

Custom workshops will be co-developed with racialized and Indigenous facilitators and community partners.

E. Culture and Daily Practice
  • Normalize pronoun sharing, inclusive greetings, and accessible communication.

  • Display inclusive and educational materials around each home/site (e.g., Black History, Pride, Indigenous rights).

  • Celebrate racial, cultural, and gender diversity through calendar events, workshops, and mealtime discussions.

  • Develop decolonized daily routines—honoring community, land, and cultural knowledge.

F. Reporting and Accountability
  • Create a safe, confidential reporting system for racism, transphobia, ableism, and microaggressions.

  • Ensure follow-through with trauma-informed investigations and harm-repair processes.

  • Publish an Annual Equity Report summarizing actions taken, gaps identified, and next steps.

4. Partnerships and Solidarity

TEENacity Inc. will:

    • Build formal partnerships with Black-led, Indigenous-led, 2SLGBTQ+, and disability justice organizations.

    • Prioritize procurement from racialized, Indigenous, queer-owned, or women-owned businesses.

    • Co-create healing spaces with elders, knowledge keepers, and cultural leaders from the community.

5. Decolonizing Our Frameworks

TEENacity commits to:

    • Learning from and practicing land acknowledgment beyond words—through relationship, reparative action, and land-based learning.

    • Reimagining programming through a decolonial lens, including how we:

      • Approach behaviour and safety (not through control, but relationship)

      • Use art, ceremony, and storytelling as forms of healing and education

      • Make space for grief, rage, and cultural resilience

6. Indicators of Progress

We will track:

    • Demographics of staff across all levels by race, gender identity, and disability

    • Reports and resolutions related to discrimination or oppression

    • Number and quality of equity trainings completed

    • Feedback from racialized and equity-seeking youth and staff

7. Living the Work

This plan is a living document—to be revisited, re-evaluated, and improved regularly. TEENacity Inc. staff, youth, and community members will be invited to co-own this plan and hold the organization accountable to it.

Land Acknowledgment – Guelph, Ontario

We acknowledge that the land on which we live and work is the traditional territory of the Mississaugas of the Credit First Nation, the Haudenosaunee Confederacy, and the Anishinaabeg Peoples, under the Between the Lakes Treaty No. 3, signed in 1792.

Guelph is situated on land that has been cared for and stewarded for thousands of years by Indigenous peoples who continue to live here, uphold their ceremonies, and protect the land, waters, and communities across Turtle Island.

At Teenacity Inc., we recognize that acknowledging land is only the first step. We are committed to the ongoing work of truth, reconciliation, and decolonization. This means challenging colonial systems, amplifying Indigenous voices, and supporting Indigenous sovereignty in our daily work with youth and families.

We encourage all who work with us to reflect on their relationship to this land and their responsibilities as treaty people.